NO RETURN FOR CHANGE OF MIND
We do not accept returns or exchanges if you simply change your mind, do not like the product, or ordered the wrong product.
ELIGIBLE RETURNS
We accept returns only if:
- The product received is damaged or defective.
- You have received a wrong product that does not match your order.
REPORTING AN ISSUE
If you receive a damaged, defective, or wrong product, please contact us within 3 days of delivery.
Please provide clear photos/videos of the product, the issue, the package, and the shipping label. The product should be in its original packaging.
You can contact us at uniqueenterprises.at@gmail.com.
RETURN PROCESS
Once your return request is reviewed and approved, we will arrange a return pickup or provide return instructions.
For eligible defective, damaged, or wrong products, YUREMI will bear the applicable return shipping charges.
REFUNDS & REPLACEMENTS
After receiving the returned product, our team will inspect it.
If the return is approved, you may be eligible for:
- A replacement, subject to availability; or
- A refund to the original payment method.
Refunds, where applicable, will generally be processed within 5–7 business days after approval.