1. ORDER PROCESSING & DISPATCH
- Orders are generally processed and dispatched within 2–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, festive periods, or high-order volumes, dispatch may take slightly longer.
2. SHIPPING & DELIVERY
- We offer delivery across India.
- Estimated delivery time is generally 2–3 business days after dispatch, depending on your location.
- Delivery timelines may vary slightly for remote areas or due to circumstances beyond our control.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be clearly displayed at checkout before you place your order.
- Any applicable free-shipping offer will be mentioned at checkout.
4. CASH ON DELIVERY (COD)
- COD orders are subject to applicable COD charges, which will be clearly displayed at checkout.
- A 10% advance payment of the order value is required to confirm a COD order.
- The remaining 90% amount must be paid at the time of delivery.
- If an order is cancelled after dispatch or becomes RTO (Return to Origin) because the customer refuses or fails to accept the delivery, the 10% advance payment will be non-refundable.
- Any applicable shipping, COD, or handling charges incurred after dispatch may also be deducted/recovered as applicable.
4. ORDER TRACKING
Once your order has been dispatched, you will receive your order/shipment tracking details through the contact information provided during checkout.
You can use the tracking information to check the status of your shipment.
5. DELIVERY ATTEMPTS
Please ensure that the delivery address and contact details provided during checkout are accurate.
Our delivery partner may make multiple delivery attempts. If the order cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.
6. DAMAGED PACKAGE
If your package appears opened, tampered with, or severely damaged at the time of delivery, please do not accept the package if possible.
If you receive a damaged product, please contact us within 3 days of delivery with clear photos/videos of the package and product.
7. DELAYED OR LOST SHIPMENTS
If your order is delayed beyond the expected delivery period, please contact us at uniqueenterprises.at@gmail.com.
We will coordinate with the delivery partner and assist you with the shipment status.